Client Story of the month

Zenith Mortgage Advisors, a long time client of ours experienced one of the “email not working” scenarios recently. They are a mortgage company with 1 server and 12 workstations. Their business, as is the case with most business nowadays, is heavily dependent on email as their primary mode of communication. They use it extensively to send documents to their clients and banking institutions. Their Microsoft Small Business Server running Exchange handles the workload. The emails need to be encrypted and the document files contain a lot of personal information about their clients. Hence sending unencrypted emails is not an option. Their server not functioning properly can lead to a great loss of productivity and revenue for the company. Therefore they depend on Domitek’s Preventive Maintenance Plan (PMP) Services to alert us of any server or workstation issues. Our system instantly alerted us about a possible issue with the server or any services interruption. As part of the PMP this client is using Domitek Smart System. All their emails are automatically archived. This system allowed their employees to stay productive and continue to send and receive email messages even though the email server was down. As soon as we were notified that the server was not able to send or receive emails as a result of network issue, we called the client and instructed them to use their LiveArchive email system, which provides the same level of encryption and data security. This is what Zenith had to say:
“I’m very happy with this solution, because during this network and email outage we did not suffer any loss in productivity and revenue; Domitek technicians were able to address the email problem effectively even as we continued on with business” Bob Prevelige, CMPS Zenith Mortgage Advisors 508.634.3422 ph www.zenithadvisors.com
Zenith also subscribed to our Managed IT services-Preventive Maintenance Plan, so are eligible for lower service rates for break fixes and also for service level agreements with predetermined service response times from Domitek.