2015 accomplishments

Dear Domitek Client,

It is hard to believe that 2015 is already coming to a close. With that in mind, it is a good time to recollect all that has happened in the past year while anticipating what the New Year may have in store. It is also the time for taking stock of all the treasure in one's life. For me, it is the gratitude of knowing that Domitek has so many wonderful clients like you, whose continued support and loyalty makes us who we are today, a successful IT provider. This success is attributed to our client relationships where working and understanding each other is paramount!

In June 2015, I was inducted to the Hall of Fame at Boys and Girls Club of Worcester. This award is given to individuals that demonstrate dedication and commitment to their community. But for me, an even greater honor is serving as the leader of a company that is trusted by its clients and respected by its peers.

In 2015, we continued to enhance our products and services as well as devoted further resources to train our staff. Our belief in dedicated and well trained professionals is a foundation to our business -- our founding principle is to provide world class IT services. Domitek prides itself on having clients not customers; we understand our client’s needs and we support them each step of the way in the achievement of their goals.

A few of our 2015 accomplishments:

  • VoIP Certification – Domitek is now VoIP certified. As a result, we have increased our client base with phone services.
  • New VoIP Services Offerings - Our Voice over Internet Phone system is helping existing customers and new clients enjoy all the benefits of modern communication at an affordable price.
  • New Clients – As result of last year’s accomplishments (BBB Torch Award, Small Business of The Year and featured on Chronicle channel 5) Domitek has grown its client base, we were also selected by the BBB of Central New England as their IT solution provider. This is a big accomplishment for me personally because to serve the organization that many businesses trust, speaks volumes of our commitment to serving our clients.
  • Projects - Domitek was selected by Westboro Toyota as their IT solution provider. Domitek installed a state of the art Network System, as well as robust and scalable VoIP Phones system at their new building. The new solution afforded them an improvement on their network performance as well as a significant savings on their monthly phone bill. We are proud of the success of this project and outcome!
  • Commitment to Community – Our community is important to us! Domitek is committed to finding ways to give back, whether it’s through in-kind donations to the Worcester Boys and Girls Club and other non-profit institutions or through my commitment to helping school youth get involved in Information Technology.
  • Domitek Donations- We purchased a van for $5,000 and donated it to the Red De Compassion (Net of Compassion). This great organization that is run by Richard Gonzales and its main purpose is to feed the homeless and people struggling with additions, but more importantly to give them hope.

Many large and small IT Solution Providers are looking at their bottom line first, rather than the needs of their clients. We have been called many times to intervene and propose solutions to clients who have had less than optimal service. We have encountered questionable practices in our reviews and a severe disconnect between the client’s needs and the solutions they were sold.

We know there is a better way! Our honest approach and commitment to quality service is what sets us apart! We have a proud past that was built on this premise and it is entrusted to everyone here at Domitek. Our pledge is to continue this approach as it is what makes us successful today and in the future.

On behalf of all us at Domitek, I would like to wish you and your loved ones the joys of the season and a happy and healthy New Year!

Sincerely,

Libis R. Bueno
CEO and Chief Technology Officer
Domitek, Inc.
400 Grove St. Worcester, MA 01602