Helpdesk & Remote Support :

Domitek can provide your business on-site technical support, helpdesk support or if you prefer we could provide you with remote support, which will save you a lot of money. Imagine affordable remote technical support and help desk services for your computer network when you need it.

Think about it, a talented network administrators who are experienced in a number or Windows applications that are just waiting to serve your technical needs.

Woulnt' it be nice to have a technical support for your computer systems that is quick. Pick up the phone and within minutes one of our techs will login in to your computer and do a service call.

You came to the right website for the right solution.

1. Consulting: Domitek's consulting services include ROI analysis, process analysis and improvement, management reporting, training, and documentation. Domitek's Help Desk Consulting services cover these areas:

• Analyzing, auditing, upgrading and creating Help Desk processes and procedures
• Evaluating and training internal staff
• Consultation with Help Desk management concerning software selection and options for outsourcing Help Desk staff
• Documenting procedures for new processes so you can sustain and build on improvements

2. Software Selection and Deployment: A variety of high-quality Help Desk software is available, but products may cost too much, lack key features, or align poorly with your organization's business goals or corporate culture. Domitek has the experience to help you choose a solution that's right for your company. Domitek can also help you deploy Help Desk software and integrate it into your IT infrastructure.

Why Choose Domitek?
Domitek offers an array of advantages over competing Help Desk services:

1. One Stop, Full Service: Domitek is a Microsoft Gold Certified partner offering consulting in all aspects of Help Desk services including management, process improvement, staffing, automation, and positioning within the company. Domitek addresses qualitative support as well as quantitative analysis and performance improvement. Domitek's focus is on giving the Help Desk a positive image as a solid contributor to company performance.
2. Service Level Improvement: Domitek's programs are geared towards continual, measurable improvement of Help Desk service. Domitek achieves this by:
   • Developing optimized Help Desk processes.
   • Using a technically trained staff of service-oriented individuals who can execute the process to solve problems. Domitek's goal is to resolve problems rather than merely report them.
   • Establishing quantifiable goals. Domitek's short-term goal is to resolve a minimum of 65% of serviced calls during the initial conversation. The long-term goal is to exceed 80% first-call resolution. First-call resolution is a significant factor in reducing the average cost of Help Desk calls, improving the image of IT generally and the Help Desk specifically, and improving user productivity and satisfaction.
3. Help in Automating: Windows SBS 2003 already comes with a powerfull helpdesk system. Domitek will customize this tool to maximize it's value and save you money. Sure we could research a 3rd party software and have spend more money, but why not just use the one you already paid for. We take advantage of the software already intergrated in Windows Small Business Server 2003
4. Microsoft Focus: Domitek is a Microsoft's expert in all areas of Windows Vista, Windows XP, Windows Server 2003 and Windows 2000 Server as well as BackOffice technology. If Windows plays a major role in your information system, Domitek has the talent you need.

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